SHIPPING & DELIVERY


All orders are shipped with a tracking number provided by email 

Please allow one to two business days for orders to be processed.

We cannot re-direct orders once dispatched, so please triple check the address provided before confirming your order and provide a phone number.

The shipping costs are non refundable.

We cannot ship to PO boxes.


SIGNATURE AT DELIVERY

For all Australian deliveries, a signature will be required upon arrival. For international delivery, no signature is required.


LOST & STOLEN PACKAGE

Maison Madame A. is not responsible for lost or stolen packages or packages delayed in transit.


CANCEL ORDER

If you wish to cancel or change your order email us at info@maisonmadamea.com within 12 hours. Please note that if your order has already been dispatched, we won’t be able to make any changes.


CUSTOM TAXES

For international orders, custom charges may apply. All international customers are responsible for custom taxes on delivery. Please refer to your local custom’s office if you wish more information regarding duties and taxes.

If an order is undeliverable at destination due to refusal to pay import tax, incorrect address, multiple failed attempts, or otherwise, the package may be abandoned at destination at recipient’s responsibility.


DELIVERY TIME AND PRICE

Price are calculated at checkout.

Orders are processed within 1/2 working days. 

The estimated time does not include the customs processing which are unfortunately out of our control.